Cardioware Science is not responsible for packages that are marked as “Delivered” by the shipping carrier and subsequently lost or stolen. This includes, but is not limited to:
Theft from porches
Mailrooms
Front desks
Parcel lockers
Apartment complexes
Other delivery locations
Once a shipment is confirmed as delivered by the carrier, responsibility for the package transfers to the customer.
Customers are responsible for:
Providing an accurate shipping address
Ensuring a secure delivery location
Monitoring tracking updates
Retrieving packages promptly upon delivery
We strongly recommend using:
Signature-required delivery (when available)
Secure business addresses
Carrier hold-for-pickup services
if package theft is a concern in your area.
All shipping-related issues other than post-delivery theft must be reported within seven (7) calendar days of the carrier’s delivery or attempted delivery date.
This reporting window is firm. Requests submitted outside of this timeframe will be declined.
For claims involving damage, missing items, or fulfillment errors, the following documentation is required:
A complete unboxing video recorded from the moment the package is first opened
Clear photos of the external packaging
Clear photos of the contents inside the package
Clear photos of the packing slip included inside the package
The tracking number
A brief written description of the issue
Failure to provide all required documentation may result in denial of the claim.
If a claim is reviewed and verified as a Cardioware Science fulfillment or shipping error, the affected items may be reshipped at no additional cost.
Cash refunds are not guaranteed and are issued only at our discretion.
All sales are considered final once an order has been processed.
Orders cannot be canceled or modified once submitted.
For health, safety, and quality control reasons:
Returns are not accepted for opened or used products
Refunds are not issued for change of mind, user error, or refused delivery
Refunds will not be issued for packages marked as delivered
Chargebacks filed for delivered, refused, or stolen packages will be formally disputed with supporting shipping and delivery documentation.
Reshipments are considered only in cases of verified fulfillment errors or confirmed shipping damage that meet the documentation requirements outlined above.
Cardioware Science is committed to accurate fulfillment, product integrity, and timely shipment of every order.
To maintain fairness, prevent policy abuse, and protect all customers, the above policies are strictly enforced.
By placing an order with Cardioware Science, you acknowledge and agree to these terms.
